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SMS Verbal Consent & Call-to-Action Disclosure

Last updated: May 9, 2026

Overview

CNG Software LLC collects SMS opt-in consent verbally during phone calls handled by our AI voice receptionist. CNG Software LLC is the sole sender of these SMS messages and does not send on behalf of any third party. Before any SMS is sent, the AI agent reads a full disclosure script (program name, message types, frequency, message-and-data-rates notice, STOP/HELP instructions, and a reference to our Terms of Service and Privacy Policy) and then asks the caller for explicit verbal agreement to receive the message at the number on the call. SMS messages are only sent after the caller verbally agrees. Each call is recorded and the recording, along with a timestamp, is retained as proof of consent.

Pre-Consent Disclosure Script

The AI voice agent reads the following disclosure to the caller before requesting consent:

“Before I send the text, I want to let you know: this message is from CNG Software LLC. We send appointment booking links and occasionally service updates or offers — about 1 to 4 messages per month. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our SMS terms are at cngsoftware.com/terms and our privacy policy is at cngsoftware.com/privacy. Do you agree to receive text messages from CNG Software LLC at this number?”

Opt-in is recorded only after the end-user verbally responds with “YES,” “OK,” or a similar affirmative confirmation. The full call recording and a consent timestamp are retained as proof of consent.

Consent Language

Immediately after the disclosure above, the AI agent asks the caller a clear, unambiguous yes-or-no consent question that identifies the sender, the action being authorized, and the number the message will be sent to:

“Do you agree to receive text messages from CNG Software LLC at this number?”

This consent language is designed to be clear and explicit by:

  • Naming the sender: “CNG Software LLC” — the caller knows exactly who will be texting them
  • Specifying the action: “receive text messages” — the caller knows they are authorizing SMS, not email or phone calls
  • Identifying the destination: “at this number” — the caller knows the message will be sent to the phone they are calling from (or, if they dictated a different number, to the number they confirmed)
  • Requiring an affirmative response: consent is only recorded on a verbal “Yes,” “OK,” or equivalent affirmative confirmation — silence, ambiguity, or any non-affirmative response is treated as a denial and no SMS is sent
  • Standing alone: consent to receive SMS is not bundled with any other agreement or required as a condition of any purchase or service

Required Disclosures Made on Each Call

Every verbal opt-in includes the following disclosures, made by the AI agent before the consent question:

  • Program / Brand: CNG Software LLC
  • Message Types: appointment booking links plus occasional promotional or marketing messages (service updates, offers, announcements)
  • Message Frequency: approximately 1–4 messages per month
  • Cost: message and data rates may apply
  • Opt-Out: reply STOP to any message at any time
  • Help: reply HELP to any message
  • Terms & Privacy: referenced verbally as cngsoftware.com/terms and cngsoftware.com/privacy (see Terms of Service and Privacy Policy)

Example Exchange

The screenshot below captures an actual verbal opt-in exchange between our AI voice agent and a caller. The agent reads the full pre-consent disclosure (program name, message types, frequency, message-and-data-rates notice, STOP/HELP instructions, and references to our terms and privacy policy) before asking the consent question:

Screenshot of an AI voice agent reading the full SMS opt-in disclosure to caller John (sender CNG Software LLC, appointment booking links plus 1 to 4 messages per month, message and data rates may apply, STOP to opt out, HELP for help, terms at cngsoftware.com/terms and privacy at cngsoftware.com/privacy) and asking for consent, with the caller responding 'Yes.'

The caller affirmatively agrees by saying “Yes,” at which point the SMS is sent.

Where Messages Are Sent

After verbal consent is captured, the AI agent sends an SMS only to either (a) the number of the inbound call, or (b) a mobile number the caller dictates and confirms back during the call. We do not send SMS to numbers obtained any other way.

Related

For full program terms (message types, frequency, opt-out, carrier disclaimer, sample messages) see our Terms of Service. For details on how phone numbers and consent records are handled, see our Privacy Policy.

Contact

CNG Software LLC
hello@cngsoftware.com